How do I start the arrangements?

Call us at any hour, or start online when you are ready.

Updated September 29, 2026

You can start the arrangements whenever you are ready after a death. There is no need to rush: BC law does not allow a cremation until at least 48 hours after the death. We serve families across the Lower Mainland, from Hope to Horseshoe Bay.

1. Call us

Call us at (604) 856-2346. We answer 24 hours a day. Let us know about the death, and we will answer your questions and arrange to bring your loved one into our care. We can begin with your authorization by phone; the written authorization is signed as part of the arrangements.

2. Make the arrangements online

You can make every arrangement online, at your own pace. Create an account, work through the steps, and stop and come back whenever you need to. Most families finish in under an hour. You will need access to your email and an up-to-date web browser on a computer.

If you would rather not do it online, we can make the arrangements with you in person, at our office in Aldergrove or in your home, for an extra cost listed on our pricing page. You can call us with questions at any hour.

3. Review, sign and pay

You see every price before you sign, and we email you copies of your documents.

4. We take care of the rest

We complete the paperwork, carry out the cremation at our own crematorium in Aldergrove, and call you when the cremated remains are ready. See how long a cremation takes in BC.

Who can make the arrangements

Only the person with the legal right to decide can authorize a cremation. If there is a will, that is the executor named in it. If there is no will, BC law sets an order of priority that starts with the spouse. Read who can arrange a cremation in BC, or call us if you are unsure.

What to have ready

To register the death, we need some details about the person. Gather what you can:

• full legal name, date of birth and birthplace
• Personal Health Number and Social Insurance Number
• occupation
• spouse's name, and maiden name if it applies
• father's full name and birthplace, and mother's full name (maiden name) and birthplace

We will also ask whether the person had a pacemaker or other implanted device, or any radioactive treatment in the past two years.

When you are ready, call us at (604) 856-2346 at any hour, or start your arrangements online.