Frequently Asked Questions

“What do I do if a death has occurred at home?”

If the death was unattended and unexpected: call 911. The coroner will determine if the deceased can be released to Just-Cremation™ or if further investigation is required.

If the deceased was under the care of an nurse or Physician AND they attended at the time of death, please call Just-Cremation™ and notify us of the death.


“What do I do if a death has occurred at a general hospital?”

The deceased will be kept at the hospital.

Call the Just-Cremation™ to notify us of the death, to start the arrangement process, and provide us with signed authorization to transfer the deceased into our care.


“What do I do if a death has occurred in a care home or hospice?”

Care home staff will contact the family to notify them of the death.

Only after the Executor has contacted Just-Cremation™, can we transfer the deceased into our care.


“What is a cremation?”

Cremation is a process of reducing the human body to bone fragments by the use of intense heat for a period of two to three hours. The cremated remains, which are commonly referred to as “ashes,” are removed from the cremation chamber. They are then processed into a fine sand-like consistency and placed into an urn. The ashes weigh typically between five and seven pounds. An urn may be selected for the final disposition of the cremated remains. Provincial laws require that at a minimum, the deceased must be placed into a rigid combustible container prior to cremation. Many options of caskets and containers are available to you.


“How do I start the arrangement process?”

Any time after the death has occurred; the family can contact us to start the arrangement process. The final arrangements can be completed online through our online arrangement process or an in-home arrangement the family should contact Just-Cremation™ as soon as possible after the death has an occurred.


“Is my data safe and secure?”

We use SSL encryption security to ensure the data you submit to us is safe and secure.

Serving Abbotsford, Agassiz, Burnaby, Chilliwack, Coquitlam, Delta, Langley, Maple Ridge, Mission, New Westminster, North Vancouver, Port Coquitlam, Port Moody, Richmond, Surrey, Tsawwassen, Vancouver, West Vancouver, White Rock
Also serving Greater Victoria – Sooke to Sidney
Frequently Asked Questions was last modified: June 5th, 2018 by Just Cremation